Support Not receiving emails

[Mattdecker]

Havent been receiving emails when there is any activity with something I post or if I have a new conversation or reply to a conversation.

I've went through and double checked that everything is selected and it is.

Thanks.

 

[Chris W]

The email issue is an ongoing issue that is occurring site wide. Rest assured, it is being looked into. Unfortunately, there is no estimated time that it will be back to normal.

 

[Mattdecker]

The email issue is an ongoing issue that is occurring site wide. Rest assured, it is being looked into. Unfortunately, there is no estimated time that it will be back to normal.

Thanks. Not a major issue at this point. I just wasn't sure and wanted to bring it up just in case.

 

[Jman423]

The problem is not with our server, but with your email provider. They use a set of blacklists and if we show up on just one, you won't receive any email from us. Our mail server is up and running and I we can send/receive email. I've identified the blacklist that our server's IP is on and there is no reason given to explain why we're on it, so I've requested a delist. If granted, this problem should cease to exist.

Thank you

 

[Mattdecker]

The problem is not with our server, but with your email provider. They use a set of blacklists and if we show up on just one, you won't receive any email from us. Our mail server is up and running and I we can send/receive email. I've identified the blacklist that our server's IP is on and there is no reason given to explain why we're on it, so I've requested a delist. If granted, this problem should cease to exist.

Thank you

Thanks. That's interesting to know. Wonder why Gmail would have it on there. I try to check several times a day if I can so it's not a major issue but it helps.

Thanks for doing what you can.

 

[Jman423]

Right now, Gmail and Hotmail seem to be the two big providers using the blacklist we're trying to get delisted from. That encompasses a large portion of our members, so we're hoping this is resolved quickly.

 

[Jman423]

The email issue should be resolved. If you continue to experience problems getting email from eLightbars, please report back in this thread and we'll research it further.

Sorry for the inconvenience and thank you for your patience.

 

[Mattdecker]

The email issue should be resolved. If you continue to experience problems getting email from eLightbars, please report back in this thread and we'll research it further.

Sorry for the inconvenience and thank you for your patience.

Thanks. It's working again for now. I got the email that you replied to this thread. Thanks for the help.